Real time support
Remote assistance for industrial automation
Faster troubleshooting and better prepared support.
With secure remote access to PLC, robot and control systems, our specialists can help diagnose issues, guide your onsite team and support the process of getting production back on track.
Real time support
How remote assistance works
A structured process helps connect your production team with the right Qubiqa specialists.
Contact and triage
Tell us what has happened, which equipment is affected and whether production has stopped. We assess the enquiry and identify the relevant technical resources.
Secure connection
With the customer’s authorization, a remote connection is established to the relevant equipment and control systems.
Diagnose and guide
Our specialists analyse the available information, review alarms and system behaviour and guide the onsite team through relevant checks or adjustments.
Resolve or escalate
We support the resolution remotely where possible. If the issue requires physical inspection, repair or replacement, the case is escalated to onsite service.
Benefits of remote assistance
What we can support with
Remote troubleshooting
With remote access to the machine, our technicians can investigate the issue, identify possible causes and guide the onsite technician through the relevant troubleshooting steps. This can help resolve the issue faster and reduce unnecessary downtime.
Remote diagnostics
Remote access allows our technicians to review alarms, machine data and system behaviour. This can help identify irregularities and provide the onsite team with guidance on the appropriate next steps.
Real-time support
Our technicians can support the onsite team while they work on the equipment. This is particularly useful when an onsite visit is not immediately possible and the issue can be investigated remotely.
Training and guidance
Remote assistance can also be used to guide operators and maintenance personnel through setup, maintenance and troubleshooting procedures. This supports knowledge sharing and helps the onsite team work more confidently with the equipment.
Fewer onsite visits
When an issue can be investigated or resolved remotely, an onsite visit may not be necessary. This can reduce travel time and related costs while helping the customer get technical support faster.
Qubiqa provides different support paths depending on the urgency and nature of the issue.
North America: +1 844 600 01 99
For non-urgent troubleshooting, software support, optimization and general service enquiries, contact Qubiqa Service & Support through the standard support channel.
Not every issue can or should be resolved remotely. If the problem requires physical inspection, mechanical work, component replacement or onsite testing, Qubiqa can help plan the appropriate specialist service.
Installed worldwide
Global experience, local understanding
We have delivered automation and material handling solutions to production sites across the world.
Our international experience gives us insight into different production environments, requirements and ways of working.
Years of experience
In insulation automation and logistics
Years og experience
In converting automation and logistics